Find answers about shipping, tracking and your order. Still need help? Email hello@ldorjewelry.com.
Where do you ship?
We ship to Canada and the United States from Vancouver, British Columbia.
How long will my order take?
Orders are processed within 1–5 business days. Delivery estimates are shown at checkout and are separate from processing time. Carrier or customs delays may affect delivery.
How much does shipping cost?
Shipping rates are calculated at checkout based on your destination and package details. Available Canada Post services and delivery estimates appear before you complete your purchase. Read our shipping policy for details.
How do I track my order?
You will receive tracking details once your order ships.
Can I return or exchange my jewelry?
All sales are final. We do not accept returns or exchanges for change of mind. If your item arrives damaged, has a manufacturing defect or is incorrect, please contact us so we can help. See our refund policy for the full details. This does not limit your rights under applicable consumer protection laws.
What if my item arrives damaged or incorrect?
Email hello@ldorjewelry.com within 14 days of delivery. Include your order number, a description of the issue and clear photos of the jewelry, packaging and any damage. This includes damage during shipping.
We will review the details and contact you with next steps. For confirmed defects, damage on arrival or shipping errors, we will arrange an appropriate solution, such as a replacement, exchange or refund. If a return is required, we will cover the return shipping cost and provide instructions. Please contact us before sending anything back.
What if I entered the wrong shipping address?
Email us as soon as possible with your order number and the correction. Please check your address carefully before placing an order.
How can I contact you?
Use our contact form or email hello@ldorjewelry.com.