Refund policy

Returns & Refunds

Please choose your pieces carefully, as all sales are final. We do not accept returns or exchanges for change of mind.

Damaged or incorrect items

If your jewelry arrives damaged, has a manufacturing defect, or you receive an incorrect item, please email hello@ldorjewelry.com within 14 days of delivery so we can help. This includes damage sustained during shipping.

Please include your order number, a brief description of the problem, and clear photos of the jewelry, packaging, and any damage.

We’ll review the details and contact you with the next steps. For confirmed defects, damage on arrival, or shipping errors, we’ll arrange an appropriate solution, such as a replacement, exchange, or refund. If we require the faulty or incorrect item to be returned, L’dor Jewelry will cover the return shipping cost and provide return instructions. Please contact us before sending an item back.

This policy does not limit any rights you may have under applicable consumer protection laws.