Terms of service

Last updated: October 2, 2026

These Terms of Service apply to shopping at ldorjewelry.com, operated by L’dor Jewelry in Vancouver, British Columbia, Canada. Please read them together with our Refund Policy, Shipping Policy, and Privacy Policy.

Using our store

You must be legally able to make a purchase, or have permission from a parent or legal guardian. Please use our website lawfully, provide accurate information, and do not interfere with its security or operation.

Products and availability

We aim to describe and photograph our jewelry accurately. Colours may appear differently on different screens, and measurements may vary slightly. Availability is limited and may change. Please review the product details and contact us before ordering if you have questions.

Prices and payment

Prices are shown in the currency displayed on the website. Canadian and US prices are set separately. Applicable shipping charges, taxes, and any duties or import taxes collected by us are displayed at checkout. Charges collected separately by a carrier or customs authority, if applicable, are not included unless stated. Payment must be authorized before an order can be processed. Price changes apply to future purchases.

Orders and corrections

After you place an order, we send an order confirmation. If an item becomes unavailable, payment cannot be verified, or a material pricing or description error affects your order, we will contact you. If we cannot fulfil your order and cancel it, any payment collected for the canceled items will be refunded. We will not substitute an item or increase the amount charged without your agreement.

Please check your contact and shipping details carefully. Email hello@ldorjewelry.com promptly to request an address correction or cancellation. We will confirm whether the change is possible; once an order is dispatched, changes may not be possible.

Shipping and delivery

We ship to Canada and the United States from Vancouver. Orders are processed within 1–5 business days. Carrier delivery estimates are separate from processing time and may be affected by carrier or customs delays. Tracking details are provided once your order ships. See our Shipping Policy for more information.

Returns, damage, and incorrect items

All sales are final for change of mind. If an item arrives damaged, has a manufacturing defect, or is incorrect, please contact us within 14 days of delivery with your order number, a description, and clear photos of the item and packaging. We will review the issue and arrange an appropriate resolution for confirmed problems. If we require a faulty or incorrect item to be returned, we will cover the return shipping cost and provide instructions. Our Refund Policy provides the full details.

Privacy and website content

Our store is hosted on Shopify. How personal information is collected, used, and shared is described in our Privacy Policy. Website text, photographs, logos, and other original content may not be copied or used commercially without permission from the relevant rights holder.

Your rights and these terms

Nothing in these terms or our policies excludes or limits any rights or remedies you have under applicable consumer protection laws. These terms are governed by the laws of British Columbia and the applicable federal laws of Canada, subject to any mandatory protections that apply where you live. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

We may update these terms by posting a revised version with a new date. Updates do not retrospectively change the terms of an order you have already placed.